Abril Green

703 Aqua Vista Ln             

Rosenberg, Texas 77469

832 978-5479

abrilkgreen@yahoo.com

 

WORK HISTORY:

 

9/2004-Present

SBC Telephone Co, Houston, Texas

Customer Service Representative-I&R

 

Maintained messaging services database for major accounts, provision mailboxes and reset passcodes and pins, assist customers with repair and voice mail issues, test, analyze, trouble shoot, dispatch trouble reports, explain and offer various services or direct customers to the correct department. I work hard to meet revenue, service commitments, and other deadlines. I have been recognized at District Level for my sales efforts.

 

Proficient in AT&T software: BERT, KANA,CCPULSE, BOSS , SORD, PREDICTOR, MARCH, QVF, PREMIS, SWITCH, ACCORD,TIRKS, EXACT, LFAC,ARIS, WFAC, WFADO, NTEL, EDGE, ASON, ACIS, UCAT, CRT, CT, SPUD, ISAAC, GRETA, CRM, EXECUSTAR, AS400, WORD, POWERPOINT, AND EXCEL.

 

11/2002-09/2004

SBC Telephone Co, Bellaire,Texas

Circuit Design Specialist-CPC

 

Assist field technicians with resolving problems related to equipment and facility assignments and TIRKS posting.  Prepared and issued Word documents in TIRKS for circuits.  I reviewed service orders, trunk orders, and toll circuit order to resolve problems so that the service order would flow through TIRKS. I reviewed service orders, trunk orders, and toll circuit order to create, update or remove headers for trunk groups in TIRKS.  I worked independently with little supervision.

 

 

02/2001-11/2002

SBC Telephone Co, Houston,Texas

Central Office Translations Specialist-Network

 

I reviewed and interpret ASR’s and prepared translations for routing, charging and trunking to implement changes, deletions or additions.  I worked with the database team to implement improvements for ACCORD.  Reviewed CAN reports to create, update and remove NPANXX in ACCORD to determine routing.  I worked independently with little supervision in the Jackson 07T tandem conversion to make sure all routing was input into ACCORD to be translated for all end offices and CLECS.  Interacted with other groups to coordinate and relay information.  I was sent on several assignments in place of my supervisor. I assisted in identifying any trouble-causing conditions associated with translation activity.  I maintained charts, files and records for routing indexes.

 

09/1999-02/2001

SBC Telephone Co, Houston,Texas

Line Translations Specialist-Network

 

I reviewed service orders and telephone equipment records to maintain recent change.  I entered recent change messages into MARCH.  I worked trouble tickets to resolve any   trouble-causing conditions due to recent change. I worked with other groups for equipment, feature, and facility information.  I worked callout from home to resolve recent change issues after hours. I worked independently with little supervision.

 

 

09/1997-09/1999

SBC Telephone Co, Houston,Texas

Senior Reports Clerk

 

I pulled OIY reports and loaded work steps to the technicians in the Central Office through TIRKS.  I worked independently with little supervision.

 

 

03/1996-09/1997

SBC Telephone Co, Houston,Texas

General Clerk- Network EBAC

 

I worked to determine and correct billing errors.  I was assigned to the conversion of going from Billdats to AMADNS. I had to work with technicians in the Central Offices to help with programming of the system for polling AMA.  I also was assigned the responsibility of buildling the AMADNS database in the GUI system. After the conversion it was my responsibility to maintain any additions, changes or deletions of the database.

 

04/1993-03/1996

SBC Telephone Co, Houston,Texas

Office Service Clerk- ISO

 

I handled and distributed mail.  I separated, packaged and mailed out CAB bills.

 

 

04/1982-04/1993

SBC Telephone Co, Houston,Texas

DA Operator

 

I furnished information to callers requesting business, residential, or government telephone listings.

 

 

Education:

Some college